Refund & Returns Policy

1. Your 14-day right of withdrawal

If you are a consumer in the EU, you may withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Where an order is delivered in several parcels, the period starts when the last item arrives.

We go further: Avyreno accepts returns for up to 30 days from delivery. Days 15 to 30 are a goodwill extension on the same conditions.

2. How to withdraw or return

1. Tell us clearly that you are cancelling — email support@avyreno.co with your order number, or start a return from your account.
2. We confirm your return and send you the return address and instructions.
3. Send the goods back within 14 days of telling us. Keep proof of postage — we recommend a tracked service.

A simple statement such as “I hereby give notice that I withdraw from my contract of sale for order 1234”, with your name, address and the date, is enough.

3. Condition of returned items

• Items should be unused, complete and in their original packaging
• You may handle and inspect goods as you would in a shop. You are liable only for any reduction in value caused by handling beyond that
• Include all accessories, cables, manuals and free gifts supplied with the item

4. Return shipping costs

You pay the cost of returning the goods to us. If the item is faulty, damaged, incorrect or not as described, we cover the return cost in full and you are never out of pocket.

5. Refunds

• We refund within 14 days of receiving the goods back, or of you proving you have sent them — whichever is earlier
• Refunds are paid to the original payment method, at no charge to you
• The refund includes the standard outbound delivery charge you paid. If you chose a more expensive delivery option, we refund the standard rate
• For partial returns, the outbound delivery charge is not refunded as the rest of the order was still shipped

6. Items that cannot be returned

By law, the right of withdrawal does not apply to:

• Sealed goods unsuitable for return for health or hygiene reasons, once the seal has been broken — for example grooming and personal care products
• Goods made to your specification or clearly personalised, including engraved items
• Digital content delivered immediately, once you have agreed to start the download and waived your withdrawal right
• Gift cards

This does not affect your rights if such an item arrives faulty or not as described.

7. Faulty, damaged or incorrect items

Contact us within a reasonable time of noticing the problem, with your order number and photos where possible. You are covered by the statutory guarantee of conformity for at least two years from delivery: we will repair or replace the item free of charge, or issue a price reduction or full refund where repair or replacement is not possible. Return shipping is on us.

8. Exchanges

For a different size or finish, return the original item for a refund and place a new order. This is the fastest route and secures the stock you want.

9. Orders that never arrive

If tracking has not updated for 7 days, contact us and we will open a carrier trace. If the parcel is confirmed lost we reship or refund in full, at your choice. Parcels refused or returned because import charges were not paid are refunded less the outbound and return shipping cost.

10. If we cannot agree

Contact us first — we resolve almost everything directly. A consumer resident in Finland may refer an unresolved dispute to the Consumer Disputes Board (kuluttajariita.fi) after contacting the Consumer Advisory Services. Consumers elsewhere in the EU can approach the European Consumer Centre in their country.